Support
We supply answers to common questions on this page. Other questions can be asked using the Contact page. See the Contact link above. We will respond to reasonable, understandable inquiries with an email. Answers that are useful to more than one user will be added to the Questions & Answers section below.
Questions on how to use MySQL or write SQL statements are better answered by searching the MySQL documentation at dev.mysql.com/doc/. We can only support Forward Curves Data Tool here.
Requests for enhancements and bug reports are welcome and will be reviewed.
Questions & Answers
Is Forward Curves Data Tool really better than other tools, some of them free?It depends on what functionality you are looking for. What differentiates Data Tool is the database scoping and basic PHP code generation. If you don't care about those features, you should try MySQL Workbench and search the Mac App Store for other similar tools before buying Data Tool.
How can I run more than one query at a time?You open another window by selecting New Window from the File menu. You can then log into the same or a different database server. Only one connection is allowed per window.
Can I import an XML or JSON file using Data Tool?No. We provide support for loading delimited files and for generating PHP console scripts that can load delimited files.
Can I run Data Tool on my Windows computer?No. Data Tool only runs on an Apple Mac OS computer running Mac OS X 10.9 or higher.
I've run the same ALTER statement scoped on several identical databases, but one or more statements didn't work. Why?You should always check the statement log whenever you execute a DDL or DML statement to verify that the statement succeeded. Read the error message if it did not. That said, when using Data Tool, it is a given that the databases being scoped are identical to start with. If they are not, you may see an error when manipulating tables or other objects in different databases, even if they are only slightly different.
